Shipping & Delivery Policy

1. Where we ship

We currently ship to all 50 US states, the District of Columbia, and to APO, FPO and DPO military addresses. We do not ship outside the United States at this time, and we cannot ship to PO boxes for orders that require a signature.

Because our products include sharpened blades, some carriers apply their own restrictions. If your address falls into a restricted category, we will contact you at the email address on the order before charging anything.

2. Shipping cost

Standard shipping is free on every order, regardless of order value. There is no handling fee, no fuel surcharge and no separate packaging charge. The price you see at checkout is the price you pay, apart from any sales tax that applies to your delivery state, which is calculated at dispatch and shown on your invoice.

3. Order processing time

Every set is checked blade by blade and packed by hand before the case is closed, so there is a short processing step before your parcel is handed to the carrier.

• Orders placed before 2:00 PM ET, Monday to Friday, are packed and dispatched the same business day.
• Orders placed after that cut-off, or at any time on a weekend or US public holiday, are dispatched on the next business day.
• During the closing sale, processing can take up to 2 business days when order volume is high. We will tell you by email if your order is affected.

4. Delivery times

Delivery time is counted in business days after dispatch, and does not include the processing time above.

Delivery service options and estimated timings

Service	Estimated delivery	Cost	Tracking
Standard (default)	3–7 business days	Free	Yes
Expedited	2–3 business days	$14.95	Yes
Alaska, Hawaii & US territories	5–12 business days	Free	Yes
APO / FPO / DPO	10–21 business days	Free	Limited (USPS only)

These are estimates provided by our carriers, not guarantees. Weather, carrier backlogs, and periods around Thanksgiving, Christmas and New Year can add several days. We do not have any more control over a parcel in transit than you do, but we will always chase it on your behalf.

5. Tracking your order

As soon as your label is scanned by the carrier you will receive a dispatch email containing the carrier name and a tracking number. Tracking can take up to 24 hours to show its first movement — a number that says “label created” on the first evening is normal and does not mean anything has gone wrong.

If you have not received a dispatch email within 3 business days of ordering, please contact us at team@modularready.com with your order reference and we will look into it.

6. Incorrect or incomplete addresses

Please check your delivery address carefully at checkout. We copy it exactly as entered.

• Before dispatch: email us and we will correct the address at no cost.
• After dispatch: we can request a redirect with the carrier, but carriers charge for this and cannot always do it. Any redirect fee is passed on at cost.
• Returned to sender: if a parcel comes back to us because the address was wrong or incomplete, we will refund the order in full minus the return carriage we were charged, or re-ship it once you confirm a corrected address.

7. Delivery attempts and safe places

Our standard service does not require a signature. Carriers will normally leave the parcel in a safe place or with a neighbour if you are out. If you would prefer that not to happen, add a note in the Delivery notes field at checkout and we will mark the consignment accordingly, though the final decision rests with the driver.

8. Damaged, lost or missing parcels

Damaged in transit

Photograph the outer box and the contents before you unpack any further, then email the photos to team@modularready.com within 7 days of delivery. We will send a replacement set straight away at no cost to you. You will not be asked to pay return shipping on a damaged item.

Marked delivered but not received

Please check with everyone at the address and any obvious safe places first, and give it one more business day — parcels are occasionally scanned as delivered slightly early. If it still has not appeared, contact us within 14 days of the delivery scan and we will open a carrier investigation. Investigations usually take 5–8 business days. Once the carrier confirms the loss we will either re-ship or refund in full, whichever you prefer.

Lost in transit

If tracking stops moving for more than 10 business days we will treat the parcel as lost and re-ship or refund without waiting for you to chase us, provided we have a working email address for you.

9. Split shipments

If you order more than one set and one of them is briefly out of stock, we will ship what is available immediately rather than hold the whole order. You will receive a separate tracking number for each parcel, and you are never charged twice for shipping.

10. Sales tax and duties

Sales tax is applied where your delivery state requires it and is shown on the invoice included with your dispatch email. Because we ship domestically only, there are no import duties, customs charges or brokerage fees to pay on any order.

11. Cancelling or changing an order

You can cancel or change an order free of charge at any point before it is dispatched — just email us as quickly as you can. Once a parcel is with the carrier it has to be handled as a return instead. That process is set out in full in our Refund, Returns & Cancellation Policy.

12. Questions

Anything about a delivery is best sent to us in writing so we have the order reference to hand:

• Email: team@modularready.com
• Phone: +1 (502) 555-0123
• Hours: Monday to Friday, 9:00 AM – 5:00 PM ET, in English. Closed weekends and US public holidays.
• Post: Modular Ready LLC, 400 W Market St, Suite 1800, Louisville, KY 40202, USA

We answer every message within one business day.