Refund, Returns & Cancellation Policy

1. Cancelling an order

You may cancel an order at no cost at any time before it is dispatched. Email team@modularready.com with your order reference and the word cancel in the subject line, and we will stop the order and release the payment.

• Before dispatch: cancelled in full, no fee, refunded within 5 business days.
• After dispatch: the order can no longer be stopped. Refuse the delivery, or accept it and start a return under section 2 below — either way you are not charged for the return.
• Cancellation fees: we do not charge restocking or cancellation fees on any order.

Orders are usually packed within a few hours, so please contact us as quickly as you can. If we have already handed the parcel to the carrier we will say so and switch you to the returns process instead.

2. Returns — the 30-day window

If a set is not right for your kitchen, you can return it for a full refund within 30 days of the delivery date. You do not need to give us a reason.

What we need for a standard return

• The set is complete — all eight knives, the case and the care guide.
• The knives are unused and undamaged, and any protective blade sleeves are still in place.
• The return is requested within 30 days of delivery and posted within 14 days of us issuing the label.

Light handling is fine — unboxing a set and deciding it is not for you is exactly what the window is for. What we cannot take back is a set that has been used for prep, sharpened, engraved or otherwise altered, because we cannot resell it and cannot safely re-certify the edge.

How to start a return

1. Email team@modularready.com with your order reference and which set you are returning.
2. We reply within one business day with a prepaid return label and an RMA number.
3. Repack the set in its case, put the case in a sturdy outer box, write the RMA number on the outside and attach the label.
4. Drop it at any carrier location. Keep the receipt until your refund lands.

Return shipping is free. We do not deduct the cost of the label from your refund.

3. Items we cannot accept back

• Sets that have been used for food preparation, sharpened, honed on an abrasive, or re-ground.
• Knives that have been personalised, engraved or etched to order.
• Sets returned without the case, or missing one or more knives.
• Anything damaged by misuse — dishwasher corrosion, chipping from frozen food or bone, or a handle damaged by soaking.
• Returns requested more than 30 days after delivery.

If a return arrives that falls into one of these categories we will contact you, explain why, and offer to send it back to you free of charge rather than simply keeping it.

4. Faulty, damaged or incorrect items

This is separate from the 30-day change-of-mind window and is not limited by it.

• Damaged in transit: photograph the box and contents and email us within 7 days of delivery. We ship a replacement immediately.
• Manufacturing fault: a loose rivet, a warped tang, a bolster gap or a blade that will not take an edge. Email us photographs and we will replace the knife or the whole set, whichever is appropriate, for up to 12 months from delivery.
• Wrong item sent: our mistake, our cost. We send the correct set and a prepaid label for the wrong one.

In every case above you pay nothing — no return postage, no restocking fee, no difference in price.

5. Exchanges

If you would rather have a different finish — say Ironbark instead of Nightfall — tell us when you request the return and we will reserve the replacement while your original set is in transit back to us. All four sets are the same price, so there is nothing to pay either way. If the set you want has sold out, we will refund instead.

6. Refunds

Refund timing by scenario

Situation	What you get back	Timing
Cancelled before dispatch	100% of the order	Within 5 business days
Standard 30-day return	100% of the order, including original shipping	5–10 business days after we receive it
Damaged or faulty item	Full replacement, or 100% refund if you prefer	Replacement ships within 1 business day
Delivery refused at the door	100% of the order	5–10 business days after the parcel returns to us
Parcel confirmed lost by the carrier	Replacement or 100% refund, your choice	Once the carrier closes the investigation

Refunds are always issued to the original payment method. We cannot refund to a different card, account or person. Once we release a refund it is out of our hands: how quickly it appears on your statement depends on your bank, and card issuers commonly take a further 3–5 business days to post it.

We will email you the moment the refund is issued. If more than 10 business days have passed since that email and you still cannot see the money, contact your bank first, then come back to us and we will send you the transaction reference to give them.

7. Sale and clearance items

Everything in the closing sale is covered by exactly the same terms as full-price stock. Discounted sets are not final sale, and the 30-day return window and the fault cover in section 4 both apply in full.

8. Gifts

If a set was bought for you as a gift, we can process a return against the original order and issue store credit to you rather than refunding the buyer, so the gift stays private. Just tell us the order reference or the buyer's name and email address when you get in touch.

9. Your statutory rights

Nothing in this policy limits the rights you have under US federal or state consumer protection law, including any rights you have in relation to goods that are faulty or not as described. Where our policy is more generous than the law requires, our policy applies.

10. How to reach us

• Email: team@modularready.com — the fastest route, and it gives us your order reference in writing.
• Phone: +1 (502) 555-0123
• Hours: Monday to Friday, 9:00 AM – 5:00 PM ET, in English. Closed weekends and US public holidays.
• Returns address: Modular Ready LLC, 400 W Market St, Suite 1800, Louisville, KY 40202, USA

Please do not post anything back without an RMA number — unlabelled returns are difficult to match to an order and slow your refund down considerably.